oqqee's Privacy Policy

oqqee ("we", "our", or "platform") operates a secure online gaming service for players in Bangladesh. This privacy policy applies to information collected through oqqee's website, mobile application, and other digital services.

This policy explains what types of information we collect, why we collect it, how we use it, and what rights you have over your information. We believe transparency is the foundation of a trustworthy platform.

You must be at least 21 years old to use oqqee and to agree to the terms of this policy. We do not intend to collect information from minors, and we actively prevent this.

oqqee collects various types of information. These fall into two main categories:

2.1 Information You Provide Directly

When you create an account, complete a transaction, or contact us, you provide the following information:

• Name, address, and date of birth (for identity verification)
• Email address and mobile number (for account communication)
• Mobile banking details such as bKash, Nagad, Rocket, or Upay (for processing financial transactions)
• National ID card or passport details (for KYC verification)
• Security question answers and password (stored in encrypted form)

2.2 Automatically Collected Information

When you use the platform, the following information is collected through technical means:

• IP address and device information
• Browser type, operating system, and language settings
• Time of website access, pages visited, and click data
• Data obtained from cookies and similar tracking technologies
• Gaming activity and transaction history

oqqee uses your information for the following legitimate purposes:

3.1 Providing and Operating Services

• Creating and managing accounts
• Processing financial transactions — deposits and withdrawals
• Activating bonuses and rewards
• Providing technical support
• Ensuring customer service via live chat and email

3.2 Security and Fraud Prevention

• Detecting and blocking unauthorized access to accounts
• Monitoring and investigating suspicious transactions
• Preventing money laundering and fraudulent activity
• Maintaining records to comply with applicable regulations

3.3 Service Improvement

• Analyzing and improving the user experience
• Testing new games and features
• Optimizing the platform's technical performance
• Creating a personalized experience based on your preferences

oqqee uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

4.1 Types of Cookies We Use

• Essential cookies: To maintain login sessions and ensure the platform's core functionality
• Functional cookies: To remember your language preferences and account settings
• Analytics cookies: To understand site usage patterns and improve services

You can control or disable cookies from your browser settings, though this may limit the functionality of some services.

oqqee does not sell, rent, or commercially distribute your personal information. However, limited information may be shared in specific circumstances:

5.1 Service Provider Partners

Minimum necessary information is shared with trusted third parties for payment processing (such as bKash, Nagad, Rocket, Upay), technology infrastructure, and security services. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be provided to authorities when required to comply with a court order, government directive, or applicable law. In such situations we always provide only the minimum necessary information within legal limits.

5.3 Protective Disclosure

Necessary information may be disclosed to protect the platform's security, prevent fraud, or safeguard users.

oqqee applies industry-standard security measures to protect your information:

• SSL Encryption: All data transmissions are encrypted using 256-bit SSL protocol
• Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form
• Access Control: Only authorized staff have access to personal information for specific necessary purposes
• Firewall & Security Monitoring: Continuous threat monitoring at the network level
• Regular Security Audits: Periodic reviews to identify and address system vulnerabilities
• Two-Factor Authentication: A two-layer verification system for account access

While we are committed to ensuring the highest level of security, it is not possible to guarantee 100% security on the internet. If you notice any suspicious activity, please notify us immediately at [email protected].

oqqee retains your information only for as long as necessary or as required by law:

• Active account information: Retained for as long as the account remains active
• Financial transaction records: For the period required to meet legal obligations
• Communication records: Customer service history is retained taking into account the need for issue resolution
• Cookie data: Retained for a specific period according to the type and purpose of the cookie

Even after account closure, some information may be retained for a defined period for legal, regulatory, or fraud prevention reasons.

As a user of the oqqee platform, you have the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide you with a summary within a reasonable time.

8.2 Right to Correct Information

If any information we hold about you is inaccurate or incomplete, you may request a correction. Many details can be updated directly from account settings.

8.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a defined period due to legal obligations.

8.4 Right to Restrict Processing

In specific cases you may ask us to restrict the processing of your information, particularly if the accuracy of the information is disputed.

To exercise any of the above rights, send a request to: [email protected] — our team provides support 24/7.

oqqee strictly does not provide services to anyone under 21 years of age. We actively enforce age verification measures and have no intention of collecting information from minors.

If we are informed that a minor's information has been inadvertently collected, we will immediately close that account and delete the information. Parents or guardians may contact us about this at [email protected].

oqqee may update this privacy policy from time to time. Revisions may be required due to changes in the scope of services, technology, or legal requirements.

For significant changes, we will send a notification to your registered email and display a clear notice on the platform. Continued use of the platform after changes have been made will be considered your consent.

The date of each revision will be displayed at the top of the policy. It is recommended that you review this page regularly.

oqqee primarily serves players in Bangladesh and processes data locally where possible. However, some technical services may require data to be processed in another country.

Adequate protection measures are always ensured for such transfers, so that your information is handled in accordance with the standards described in this policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

oqqee believes in a fair and transparent complaints resolution process. Your privacy is very important to us and we are always committed to taking the utmost care of your information.